About the shoes you received
How do I adjust my sandals to fit?
Aim for snug but comfortable. The straps should hold the sandal in place without digging in or restricting your foot. There’s a sweet spot for strap tension and position, and it can take a little trial and error to find yours. Once you do, you’ll rar
How do I know if these are the right size?
The simplest answer is: Do they feel right?. Sizing is largely about personal preference. You could take 3 people with identical feet, put them in the same shoe, and they’d have 3 different opinions about how the shoe fits. Some people think you need
How do I make, or tie, my Genesis DIY Sandal Kit?
The Genesis DIY Sandal Kit is the product that started Xero Shoes: you punch the holes, thread the cord, and tie your sandals to fit your own feet. Most people finish a pair in under an hour, and no two come out the same. The easiest way to learn is
My shoe broke. What do I do?
While we stand behind the quality of our products, we also know reality - nothing is perfect and nothing goes 100% according to plan. That’s why we have a 6 month Manufacturer’s Warranty. You can find more information on our Warranty Page. We suggest
The laces on my Aqua Cloud or Genesis are too long. What can I do?
There’s a simple way to shorten the straps on the Aqua Cloud or Genesis at https://xeroshoes.com/blogs/blog/adjust-for-the-perfect-fit
How to Protect Your Xero Shoes from Water & Stains
Want to give your Xero Shoes a little extra protection from water, dirt, and stains? A protectant may help!. Some customers suggest products such as Scotchgard™ or KIWI® products for added water or stain protection. If you choose to use a protectant,