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Why do I see a “declined” transaction?

A “declined” transaction means your bank didn’t approve a payment attempt. It’s usually caused by a small mismatch, and most of the time you’ll see a second transaction right after it, marked “pending,” which is the one that went through. If you rece

Where can I find the full terms and conditions?

Our full Terms of Service are available here: Terms of Service. Most questions are covered on one of these pages:. Promotion terms are listed on the promotion page or in the email you received. Orders placed on XeroShoes.eu are governed by that site'