Where can I find the full terms and conditions?Updated a month ago
Our full Terms of Service are available here: Terms of Service
Looking for a specific policy?
Most questions are covered on one of these pages:
- Exchanges & Returns — how to return or exchange an order
- 5,000 Mile Sole Warranty — what's covered and how to file a claim
- Shipping Info — shipping methods, costs, and delivery times
- Loyalty Program — how points and rewards work
- Privacy Policy — how we handle your personal information
- Accessibility Statement — our commitment to an accessible website
Promotion terms are listed on the promotion page or in the email you received.
Ordering from outside the US?
Orders placed on XeroShoes.eu are governed by that site's own terms, which you'll find in its footer. Orders through an authorized retailer are subject to that retailer's policies.
Have a question about a policy?
Contact Us and we'll point you to the right answer.