Exchanges and Returns
How do I exchange my Xero Shoes? (Domestic)
We are pleased to offer free domestic exchanges if you need to change the size or color. Exchanges will be sent using our flat-rate shipping option. 1. Visit our Returns and Exchange Center. To start a return, choose “Returns” at the top of that page
How do I exchange or return my Xero Shoes? (International)
I am not in the United States, can I return or exchange?. Yes! You can process a return or exchange through the Returns and Exchange Center. You will need to return your items through a local courier. Follow the instructions given in the Returns and
How do I return my Xero Shoes? (Domestic)
1. Visit our Returns and Exchange Center. To start a return, choose “Returns” at the top of that page and follow the steps provided.2. Enter your order number, email address, or shipping zip code used to place the order.3. Select the items you want t
More Return and Exchange Information
Looking for more information regarding a return or exchange? Please visit: https://xeroshoes.com/pages/returns.
Why Can’t I Start a Return or Exchange?
Why Can’t I Start a Return or Exchange?If you’re having trouble starting a return or exchange through our return portal, there are a few common reasons this may happen.1. The Order Is Outside the 30-Day Return WindowReturns and exchanges must be star
Where do I find my return instructions or QR code?
Once you complete your return request, your return details are available in two places:. We’ll send your return (RMA) instructions to the email address used on your order, this usually arrives within a few minutes. If you don’t see it, be sure to che