Exchanges and Returns
How do I exchange my Xero Shoes? (U.S.)
We are pleased to offer free domestic exchanges on qualifying items* if you need to change the size or color. Exchanges will be sent using our flat-rate shipping option.1. Visit our Returns and Exchange Center. To start a return, choose “Returns” at
How do I exchange or return my Xero Shoes? (International)
Yes, you can return or exchange from outside the United States. The process is the same as a US order with one difference: you’ll ship the package back using a local courier of your choice, at your own cost. As with all orders, items need to be retur
How do I return my Xero Shoes? (U.S)
If you need to return an eligible item, you can start the process through our Returns and Exchange Center. Yes. A return fee applies to eligible returns and will be deducted from your refund. Exchanges are free for eligible style, size, or color chan
More Return and Exchange Information
Looking for the full details on returns and exchanges? Visit our Returns & Exchanges page for the complete policy, fees, and how to start a return. Below are answers to a few situations that don’t fit the standard process, including gift returns. Rec
Why Can’t I Start a Return or Exchange?
If you’re having trouble starting a return or exchange through our return portal, there are a few common reasons this may happen. Returns and exchanges must be started within 30 days of the delivery date. If your order was delivered more than 30 days
Where do I find my return instructions or QR code?
We’ll send your return (RMA) instructions to the email address used on your order, this usually arrives within a few minutes. If you don’t see it, be sure to check your spam or promotions folder, as it can sometimes land there. After submitting your