How do I return my Xero Shoes? (U.S)Updated 15 days ago
If you need to return an eligible item, you can start the process through our Returns and Exchange Center.
How to Start a Return
- Visit our Returns and Exchange Center and select “Returns” at the top of the page.
- Enter your order number, email address, or shipping ZIP code used to place the order.
- Select the item(s) you’d like to return and follow the instructions.
- Once your return is approved, you’ll receive an email with shipping instructions and your return QR code, if applicable.
- Please use your QR code before it expires. Return QR codes are only valid for a limited time. If your QR code has expired, you may need to contact us for assistance.
- Send your return using the provided instructions. Once we receive your return, we’ll process your refund.
Is There a Return Fee?
Yes. A return fee applies to eligible returns and will be deducted from your refund.
Exchanges are free for eligible style, size, or color changes. If you are exchanging for a different style, you’ll need to place the new order first and provide the new order number through the return portal so the restocking fee can be waived.
For orders shipped to Colorado, the Colorado Retail Delivery Fee is non-refundable.
When Will My Return Be Approved?
Return requests are reviewed after they are submitted through the Returns and Exchange Center. Once your request is approved, you’ll receive an email with instructions for sending your item back.
Please make sure your item meets our return requirements. Eligible items must be returned within 30 days of the original delivery date and be in their original packaging, brand new, unworn, and unaltered.
If you have questions about your return or exchange, please contact us!