How do I exchange or return my Xero Shoes? (International)Updated 8 days ago
Yes, you can return or exchange from outside the United States. The process is the same as a US order with one difference: you’ll ship the package back using a local courier of your choice, at your own cost.
As with all orders, items need to be returned within 30 days of delivery in brand new, unworn, unaltered condition and in their original packaging. Final Sale items can’t be returned or exchanged.
Ordered on XeroShoes.eu?
Customers in the EU who ordered through XeroShoes.eu should start their return their designated return portal.
How to return or exchange
- Start your request at the Returns and Exchange Center and follow the steps provided.
- Fill out your packing slip and include it in the box. Without it we may not be able to match the package to your order.
- Ship the package back using a local courier, at your own cost, to:
- Xero Shoes Returns Dept.
- c/o NuShoe
- 8536 Siempre Viva Rd
- San Diego, CA 92154
- USA
- Send us the tracking number for your return. For exchanges, your replacement ships as soon as we have it.
Refunds
- International refunds are for the full purchase price, with no return fee deducted.
- Original shipping charges and your return shipping costs are not refundable.
- We’ll email you once your refund has been issued. Refunds typically take up to 7 business days to appear on your account.
Exchanges
Exchanges ship to the original shipping address once we receive your return tracking. If you need it sent somewhere else, let us know before you ship your return back.
A few tips for international returns
- Use a trackable service. It’s the only way to confirm the package arrived, and we need the tracking number to process an exchange.
- Mark the customs form as returned goods. This helps avoid unnecessary import charges on the package coming back to us.
- Keep your receipt from the courier until your refund or exchange is complete.
- Duties and taxes you paid at delivery are set by your country, not by us.
Still have questions?
Contact Us with your order number and we’ll walk you through it.