Xero Shoes US

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Transactions are most often declined when someone’s credit card is declined, usually from a typo. More often than not, you’ll see a second transaction immediately after that did go through, marked “pending”.

Why do I see a “declined” transaction?

Other

We believe in “Environmentally Intelligent” design

Why We Exist

Our Mission and Purpose

Are Xero Shoes good for plantar fasciitis?

Are your shoes vegan-friendly?

Are your shoes “zero drop” (non-elevated heel)?

Can I use orthotics with your shoes?

Can I wear CorrectToes with your shoes?

Can your shoes be used for grounding/earthing?

Do your shoes have arch support?

What size should I order?

What’s the temperature rating for your shoes?

Where are your shoes made?

Which Xero Shoes is best for what I do?

Will you ever make more sizes or certain shoes? What about a women’s version of a men’s shoe, or a men’s version of a women’s shoe?

Will you make more kid’s sizes and styles?

My kids would love brighter colors! Will you make these?

Insole Measurements & Fit

Understanding Stack Height in Xero Shoes

Product Questions - Before you buy

Why should I wear Natural Movement (a.k.a. minimalist shoes or barefoot shoes)?

Minimalist & Barefoot shoe info

Do you have any coupon codes?

Do you offer military discounts?

What forms of payment can I use?

Where can I buy Xero Shoes?

How do eGift Cards Work?

Questions about Placing an Order

Do you deliver to my country?

Do you ship internationally?

Do you ship worldwide?

Shipping & Handling

How do I track my order

About your order

How do I exchange my Xero Shoes? (Domestic)

How do I exchange or return my Xero Shoes? (International)

How do I return my Xero Shoes? (Domestic)

More Return and Exchange Information

Why Can’t I Start a Return or Exchange?

Where do I find my return instructions or QR code?

Exchanges and Returns

How do I adjust my sandals to fit?

How do I know if these are the right size?

How do I make, or tie, my DIY sandals?

My shoe broke. What do I do?

The laces on my Cloud or Genesis are too long. What to do?

About the shoes you received

Warranty

How do I run naturally, or barefoot?

How do I start wearing barefoot/minimalist shoes?

How do I walk naturally (or barefoot)?

Barefoot Running, Walking, and Living

I have some shoe ideas or requests for you. Where do I send them?

Will you ever create the shoe of my dreams? Like the Jessie with a TerraFlex sole? Or a fashionable waterproof boot? Or…

Why do I see a “declined” transaction?Updated 2 months ago