Our Customer Happiness Team is available Monday through Friday, 8:00 AM to 4:00 PM Mountain Time, excluding holidays. Messages received outside those hours are answered the next business day. Including these details in your first message usually lets

<p id="isPasted">Our Customer Happiness Team is available Monday through Friday, 8:00 AM to 4:00 PM Mountain Time, excluding holidays. Messages received outside those hours are answered the next business day.</p><h2 id="ways-to-contact-us"><strong>Ways to contact us</strong></h2><ul><li><strong>Phone (fastest):&#xA0;</strong>303-447-3100 or 1-800-499-8880</li><li><strong>Live chat:&#xA0;</strong>click the &#x201C;Contact us&#x201D; button in the lower-right corner of any page on our site. If you don&#x2019;t see it, we&#x2019;re outside chat hours &#x2014; use the contact form instead.</li><li><strong>Contact form:&#xA0;</strong><a href="https://contact.gorgias.help/forms/89sc1jgx">Contact Us</a></li></ul><h2 id="help-us-help-you-faster"><strong>Help us help you faster</strong></h2><p>Including these details in your first message usually lets us resolve things in a single reply:</p><ul><li>Your order number (e.g., #1234567)</li><li>The name and email address used on the order</li><li>The style, size, and color you&#x2019;re asking about</li><li>Photos, if your question is about a fit, wear, or damage issue</li></ul><h2 id="messaged-us-on-social-media"><strong>Messaged us on social media?</strong></h2><p>We do our best to respond to social media messages, but they aren&#x2019;t as quick as phone, chat, or the contact form. If you haven&#x2019;t heard back, please reach out through one of the options above so we can get to you sooner.</p>

How to reach us (and get help faster)

Xero Shoes US

Need some other help?

Why We Exist

We believe in “Environmentally Intelligent” design

Our Mission and Purpose

What size should I order?

Are Xero Shoes zero-drop?

Do your shoes have arch support?

Last Measurements & Fit

Understanding Stack Height in Xero Shoes

Where are your shoes made?

Are your shoes vegan-friendly?

Are Xero Shoes good for plantar fasciitis?

Can I use orthotics with your shoes?

Can I wear Correct Toes or other toe spacers with Xero Shoes?

Can Xero Shoes be used for grounding or earthing

What’s the temperature rating for your shoes?

Which Xero Shoes is best for what I do?

Will You Make More Sizes or Men’s/Women’s Versions of Shoes?

My child has outgrown kids' sizes, what size do they wear next?

Can I request a color, style, or size?

Product Questions - Before you buy

Why wear Natural Movement (minimalist or barefoot) shoes?

Minimalist & Barefoot shoe info

Do you have any coupon codes?

Do you offer a military, first responder, medical, or teacher discount?

What forms of payment can I use?

Where can I buy Xero Shoes?

How do eGift Cards Work?

Questions about Placing an Order

Do you ship internationally?

Countries We Are Unable to Deliver To

Shipping Information

Shipping & Handling

How do I track my order

About your order

How do I exchange my Xero Shoes? (U.S.)

How do I exchange or return my Xero Shoes? (International)

How do I return my Xero Shoes? (U.S)

More Return and Exchange Information

Why Can’t I Start a Return or Exchange?

Where do I find my return instructions or QR code?

Exchanges and Returns

How do I adjust my sandals to fit?

How do I know if these are the right size?

How do I make, or tie, my Genesis DIY Sandal Kit?

My shoe broke. What do I do?

The laces on my Aqua Cloud or Genesis are too long. What can I do?

How to Protect Your Xero Shoes from Water & Stains

About the shoes you received

Warranty

How do I start wearing barefoot or minimalist shoes?

Barefoot Running, Walking, and Living

I have some shoe ideas or requests for you. Where do I send them?

Got an idea to share with us?

Affiliate Program

Why do I see a “declined” transaction?

Where can I find the full terms and conditions?

Other