About the shoes you received
How do I adjust my sandals to fit?
Lena likes to say there’s a “sweet spot” for sandal strap tension and position. Some people find it right away and others take a bit of time. Go to https://xeroshoes.com/blogs/blog/adjust-for-the-perfect-fit for more info and suggestions.
How do I know if these are the right size?
The simplest answer is: Do they feel right?. Sizing is largely about personal preference. You could take 3 people with identical feet, put them in the same shoe, and they’d have 3 different opinions about how the shoe fits. Some people think you need
How do I make, or tie, my DIY sandals?
Hmmm… there should have been an instruction card that came with your kit which pointed you to these resources:. 1) How to make your DIY kit with FeelTrue soles — https://xeroshoes.com/pages/make/. 2) How to make your Classic DIY kit — https://xerosho
My shoe broke. What do I do?
While we stand behind the quality of our products, we also know reality: nothing is perfect and nothing goes 100% according to plan. That’s why we have a 2 Year Manufacturer’s Warranty. There are more details about our warranty here. Please email sup
The laces on my Cloud or Genesis are too long. What to do?
There’s a simple way to shorten the straps on the Cloud or Genesis at https://xeroshoes.com/blogs/blog/adjust-for-the-perfect-fit