Shipping Information

We ship Xero Shoes to customers in more than 90 countries worldwide. Below you’ll find important information about order processing, delivery timelines, tracking updates, international shipping, and what to expect after placing your order.

Order Processing

Orders are typically processed and shipped within a few business days.

During high-volume periods such as sales, holidays, or new product launches, processing times may be longer. We appreciate your patience while our fulfillment team prepares each order as quickly and accurately as possible.

Once your order ships, you’ll receive a shipping confirmation email that includes your tracking information.

Please note: Shipping timelines begin after your order has shipped. Processing time is separate from delivery time.

Domestic Shipping (U.S.)

Standard Shipping

Most U.S. orders arrive within 5–10 business days after shipment.

Express Shipping

Express orders typically arrive within 2 business days after shipment.

Important Delivery Notes

Please keep in mind:

• Delivery timelines are estimates and are not guaranteed.
• Weather, carrier delays, holidays, and high-volume shipping periods may affect delivery timing.
• Some destinations, including Alaska, Hawaii, and U.S. territories, may require additional transit time.
• All domestic shipments include tracking.

Shipping Costs

Shipping rates are calculated at checkout based on your order and delivery destination.

Any applicable shipping charges will appear before you complete your purchase.

State Delivery Fees

Some states require retailers to collect delivery-related fees on qualifying orders.

For example, Colorado orders include a state-required Retail Delivery Fee, which is non-refundable.

These fees are mandated by state regulations and are automatically calculated and collected at checkout where applicable.

International Shipping

Delivery Timeframes

Most international orders arrive within 2–3 weeks after shipment, though delivery timing may vary depending on destination and local postal conditions.

Important International Shipping Notes

Please note:

• Customs processing may extend transit times.
• Tracking updates may temporarily pause during customs clearance.
• Delivery timing may vary by country and local carrier operations.
• Some regions may experience longer delivery windows.
• All international shipments include tracking.

Duties, Taxes & Customs

International orders may be subject to import duties, taxes, or customs fees determined by your country.

These charges are the responsibility of the recipient.

All packages are shipped as commercial merchandise and cannot be marked as gifts.

Tracking Information

After your order ships:

• Tracking updates may take 24–48 hours to appear.
• It’s normal for tracking to pause between carrier scan locations.
• Some shipments may show limited movement until they reach a regional sorting facility.
• International tracking may temporarily pause while clearing customs.

We partner with major national and international carriers to deliver orders worldwide. The carrier used for your shipment may vary depending on your location, shipping method, and fulfillment availability.

Your shipping confirmation email contains the most accurate tracking link and carrier information for your order.

In most cases, your package is still moving even if tracking hasn’t updated recently.

When to Contact Us

Please contact our Customer Happiness team if:

• Your order has not shipped after several business days outside of major sale periods.
• Your tracking has not updated for more than 5 business days after carrier acceptance.
• Your U.S. order has not arrived after two weeks from shipment.
• Your international order has not arrived after four weeks from shipment.
• Your tracking shows delivered but you have not received your package.

Expedited Shipping

If you need your order sooner, expedited shipping options may be available during checkout.

Please note that expedited delivery timelines begin after the order ships and do not include processing time.

A Note About Delivery Times

Shipping timeframes are estimates based on typical carrier performance and may vary due to factors outside our control.

We appreciate your patience and understanding during busy seasons and unexpected carrier delays.

You can also visit our Authorized Retailers page to check whether there is an independent Xero Shoes dealer closer to you.

Thanks for your support — we’re excited for you to receive your Xero Shoes!