How do I track my orderUpdated a month ago

The quickest way is our Track Your Order page. Enter your order number and email address to see where your package is. You can also use the tracking link in your shipping confirmation email.

When will my order ship?

Orders typically ship within 1 to 2 business days. You’ll get a shipping confirmation email with your tracking number as soon as it’s on its way.

During a sale, around holidays, or when we’re blanketed in snow (we’re in Colorado), it can take a little longer than usual. We appreciate your patience.

I have a tracking number but it isn’t showing any movement

That’s normal for the first day or so. Carriers often don’t update tracking until the package is scanned at their facility, which can be a day after the label is created. If there’s still no movement after a few business days, let us know and we’ll look into it.

I haven’t received a shipping email

• Check your spam, junk, or promotions folder. Shipping emails land there more often than you’d think.
• Give it the full 1 to 2 business days, or a bit longer during busy periods.
• If your email address had a typo at checkout, the confirmation may have gone to the wrong address. Contact us with your name and shipping address and we’ll find your order.

Still need help?

Contact Us or call us at 303-447-3100 or 1-800-499-8880, Monday through Friday, 8:00 AM to 4:00 PM Mountain Time. Have your order number handy if you can.